Installation, Runtime, Update Questions

When I launch ChurchKeeper, I am asked to register or renew my subscription?

1) Call our offices at our toll free 800 number, 673-5204.

2) Our office hours are Mon-Thurs 8:30 - 5:00 EST, and 8:30 - 12:00 on Friday.

3) Please have your organization phone number so we can access your account.

What if I can't be at my computer when time to renew or register?

1) Please call us during office hours and we can schedule an off hours appointment for support.

When I try to install ChurchKeeper or an Update, I get a message 'Not a valid win32 application'. How can I resolve this?

Your error is a bogus message and effects the installation of all Microsoft programs. The problem is as a result of either spyware, or a trojan virus in the past. Your autoexec.nt, and/or config.nt files have been removed from the system. To fix this problem, please follow the directions below

1) Exit from all applications except your Internet connection.

2) Click on the following link. Download Fix XP

3) Restart your computer and try the installation/update again.

How do I check to see if I am running the latest build of ChurchKeeper?

1) From the Main Menu of ChurchKeeper, pull down the Help menu, and click on 'About ChurchKeeper, Update Build'

2) Make sure you are connected to the Internet, and follow the directions from the prompts.

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