Error Messages

I received an error while running Churchkeeper. What should I do?

1) Write down the error message, and the program name, and line number.

2) Call our offices at our toll free 800 number, 673-5204.

3) Tell our representative or leave a message that you received an error and relate the information about the error. Make sure you leave your church phone number, so we can access your account.

4) From the Main Menu of ChurchKeeper, pull down the System Menu, select Support, and then Re-index your files (make sure you are the only user in ChurchKeeper when you do this).

When I launch ChurchKeeper, I get a message, 'can't update cursor'. What causes this, and how can I correct it?

This message is a result of a users account not being given the correct permissions to access ChurchKeeper. Because ChurchKeeper writes data to the hard drive, it is important to give users read/write access to the data. To grant access, follow the directions below:

1) Close all applications on your computer and sign on your computer as the System Administrator.

2) Go into 'My Computer', and open your 'Local Disk (C:).

3) Locate the folder 'CHMANPRO' and single click, then do a right click, and go to 'Sharing and Security'.

4) In the second box 'Network sharing and security', click on the check box 'Share this folder on the network', and click on 'allow network users to change my files'.

5) Restart your computer and log on as the user that received the message and re-launch ChurchKeeper.

When I try to install ChurchKeeper or an Update, I get a message 'Not a valid win32 application'. How can I resolve this?

Your error is a bogus message and effects the installation of all Microsoft programs. The problem is as a result of either spyware, or a trojan virus in the past. Your autoexec.nt, and/or config.nt files have been removed from the system. To fix this problem, please follow the directions below

1) Exit from all applications except your Internet connection.

2) Click on the following link. Download Fix XP

3) Restart your computer and try the installation/update again.

When I try to e-mail something, I get an error message. What should I do?

ChurchKeeper uses Microsoft Application Interface (MAPI) to e-mail. You must use Outlook (c) or Outlook Express (c) or Web Mail (c) in order to e-mail. If you are not familiar with these programs, we suggest you consult with your computer adminsitrator to set up one of these programs. For instructions on setting up one of these programs on your computer, please visit:

Click here for instructions and links to set up Outlook Express

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